 |
| If
you do not see an answer to your question here in the FAQ section,
please email
us for further information. |
|
 |
|
| |
| |
 |
| Q:
|
Is
there a catalogue or brochure that can be mailed? |
| A: |
Currently,
no. This website serves as the catalogue. However, invitation
samples are
available for select designs. |
| |
|
| Q:
|
Can
I place an order now to reserve the Monthly
Special even if I do not yet have my wording ready? |
| A:
|
Yes. Your order will be processed with the Monthly Special
and then put "on hold" until we hear from
you regarding a decision with your text. |
| |
|
| Q:
|
How
long will it take to create the proofs? |
| A:
|
Proofs are ready within 24 hours of receiving your payment.
Upon approval of your proofs, your order is sent to
press and considered in production. |
| |
|
| Q:
|
Who
pays for the shipping of the invitations? |
| A:
|
You
are responsible for the full actual shipping cost plus
a $10 handling (packaging) fee. |
| |
|
| Q:
|
How
are orders shipped? |
| A:
|
Orders
are shipped via USPS Priority or Express Mail, depending
upon how much and how soon the client wants their order.
The client specifies their preference. USPS Express
Mail from Hawaii takes 2 days to reach the mainland,
Priority, up to 7 days. If you'd prefer 2 Day Fed Ex,
or have a Fed Ex or UPS account you'd like to use, please
let us know. |
|
|
 |
 |
| Q:
|
Do
you have a storefront or a place where your designs
can be viewed?? |
| A: |
Currently,
no. |
| |
|
| Q:
|
Can
you print Japanese or foreign language characters/text? |
| A: |
Yes.
However, you must provide the artwork. We will need
for you to email a high resolution EPS file that is
formatted to fix the invitation design you select. The
actual useable text space varies based upon the design
you choose, so please contact us for further information
regarding the design for which you're interested. |
| |
|
| Q:
|
What
if there are multiple fonts I'd like to "try on"
on my invitation? |
| A: |
When
ordering your invitations, if you are unsure of the
font you want to use, that's fine. Provide us with the
fonts you're debating between on the Hana
Hou Productions Order Form (the one after the PayPal.com
order form), and we'll provide you with your invitation
proofs to start in those fonts. Since your
invitation is the main piece, once you see your wording
in the given fonts, you'll be able to make your decision.
We will then proceed to work on your remaining proofs
in your newly decided on font. |
|
|
 |
|
|
| |
 |
| Q:
|
When
should invitation orders be placed for wedding
and anniversary celebrations? |
| A:
|
Ordering
your invitations 3-5 months prior to your event
date would be ideal. You'll need to allow: (a)
one month to order invitations from Hana Hou
Productions, (b) perhaps 1-3 weeks for you
to address your envelopes (depending upon the
number of guests, if you work during the day and
will only have time at night, etc) and affixing
postage, and then (c) 4-6 weeks for mailing the
invitations out prior to the event date. |
| |
|
| Q:
|
Do
you accept credit card payments? |
| A: |
Yes,
we do via PayPal.com
They accept Visa, MasterCard, American Express
and Discover, as well as, personal check payments
(which take 4 business days to clear). Please
visit their website for more information. |
| |
|
| Q:
|
How
long will an order take to process? |
| A:
|
a. Basic Orders - Proofs are ready
within 24 hours of receiving your payment. Upon
approval of your proofs, your order is sent to
press. Orders for those designs currently available
should be ready for shipment within 3-4 weeks.
If the order is ready earlier, the client will
be called (or emailed) and notified. The sooner
the approval is received, the sooner the invitations
will be taken to press. Proofs are ready within
24 hours of receiving your deposit payment. |
| |
b.
Guest Addressing - If you've ordered
an additional service such as "Guest Addressing"
for envelopes and place cards, please add one
week. |
| |
c.
Custom Designs - Can take anywhere
from one week to one month. A timeline is set
on a case by case basis. |
|
|
|
|
|
| |
 |
| Q:
|
How
do I determine the "reply by" date for
the response card (for engagement, wedding and
anniversary celebrations)? |
| A:
|
The response card "reply date" should
be approximately 3-4 weeks before your event,
but check with your caterer for their "final
count needed by" date. |
| |
|
| Q:
|
How
far in advance should invitations be mailed out
for wedding and anniversary celebrations? |
| A:
|
The
rule of thumb is 4-6 weeks. However, if you plan
on inviting out-of-town guests who will be flying
in, you may want to consider mailing them out
as early as 2 months before. What my husband and
I did for our wedding was to send out a "Save
the Date" card six months before the wedding.
We set up airline, car rental, and hotel discounts
and enclosed all that information with the "Save
the Date" cards. That way our guests had
plenty of time to make their arrangements. You
might also want to check with your caterer and
find out when they require the final guest count
- some require a time frame of one month prior
to the event date. Also, if you're addressing
the envelopes yourself, don't forget to factor
that in when ordering and mailing the invitations. |
|
|
|
|
|
|
|
|
| |
 |
| Q:
|
How
much do the Hana Hou Productions Invitations
each cost to mail? |
| A:
|
a.
Basic - Assuming the content is:
(1) the main A7/A8 envelope, (2) the invitation,
(3) the response card and response envelope,
and even (4) the reception card, the postage
will be 60¢ USD for mailing within the
USA. If you add any additional inserts such
as maps or directions, or a slip with registry
information, you will need to take one assembled
invitation sample to your local Post Office
and have them determine the weight and postage.
Also, invitations being sent to a foreign destination
will incur more postage. The mailing rate to
each country varies, so it is best to mail those
directly from the Post Office. |
| |
b.
Response Card - if you choose to affix
the postage for the reply envelope for your guests,
the return postage for the card and envelope is
37¢ USD. If you are including reply cards
for foreign guests, do not affix return postage
on the response envelope, as they will need to
affix stamps from their own country. |
| |
c.
Thank You Card - the postage for the
Thank You card and envelope is 37¢ USD. |
|
|
|
|
|
