If
you do not see an answer to your question here in the
Q & A section, please
Melissa
for further information.
Q:
Where
was Hana Hou Productions founded?
A:
Honolulu,
Hawai'i. Due to a move in 2002, Hana
Hou Productions is now located outside
Chicago, Illinois.
Q:
What
does "Hana Hou" mean
and how is it pronounced??
A:
"Hana
Hou" is a Hawaiian phrase meaning "encore",
so "Encore Productions". It's
pronounced Ha-na-Ho (not "Ha-na-Who").
Q:
Do
you have a mortar-and-brick storefront
or a place where your designs can
be
viewed??
A:
Currently,
no. Melissa would LOVE to eventually
have her own store one day! However,
samples are
available for purchase via this website.
Q:
Do
you sell wholesale to store fronts
/ businesses??
A:
SOON!
Melissa is planning to have select
note cards and thank you cards, and
possibly blank invitations available
for wholesale in mid-2007. The minimum
order will be $275. If you wish to
receive information about this service
and when it is available, please
send an
to
be placed on the mailing list.
Q:
Do
you offer inner envelopes??
A:
Yes,
but only for select designs. Please review the details for each
design closely. If you really desire
inner envelopes, please
Melissa.
She may be able to change the size
of the invitation design you are
interested in ordering, so that you
may use the inner and outer envelope
sizes she has in stock. Otherwise
belly wrap bands are a great way
to add a guests names to the invite,
as are tags (for 3D boxed invites).
Q:
Do
you offer guest addressing services
for envelopes?
A:
Yes,
but only for clients who order their
invitations from Hana Hou Productions. For
a fee of $1.55 per main outer envelope,
Melissa
will Modern Guest Address (ink jet
print) your guests names and address
(up
to five
lines)
in
the font which coordinates with your
invitation wording. If you also order
inner envelopes, the cost is $1.35
per envelope for up to three lines
of text. The fee reflects the time
it takes Melissa to layout, format,
and then print your guest addresses.
It also includes the cost of the
ink.
Q:
Why
are PRESS PRINTED invitations so
expensive??
A:
Many
individuals new to the invitation
world are surprised by the high end
cost of printed items. What they
do not realize is that when invitation
pieces are printed by a printing
press (rather than a high quality
inkjet or laser jet printer), there
are often medium to high costs involved
for operating the press. A negative
(like a photo negative) needs to
be made of your text, and then from
the negative, a printing plate which
is used on the press. You're also
paying for the cost to operate the
press, to create a custom colored
ink (for certain orders), as well
as, the cost to "wash down" the
press (from the colored ink) when
through printing. Everything adds
up - and thus the cost. Then factor
paper and envelope costs and the
invite designers time and use of
their design.
Q:
Can
my invites be printed in more than
one color?
A:
Certainly. But
each additional color adds additional
costs, as with letterpress only one
color can be printed at a time.
Q:
Do
you only print letterpress?
A:
No. Melissa
can use letterpress, offset, embossing
and/or foiling. Currently
thermograph printing is no longer
available.
Q:
How
can I tell what type of printing
is done for an invite or design
Hana Hou Productions offers?
A:
Melissa
specifies on each design page how
the design/text is printed, so you
always know what you're paying for.
Some companies offer "printed" invitations,
but do not specify how they are "printed".
Be sure to enquire what "printed" means
- inkjet, laserjet, letterpress,
thermograph, offset, etc. Inkjet
printing is the least expensive method,
so be sure to compare the price to
the type of printing to determine
what you're really paying for in
the long run.
Q:
Are
shipping and handling charges included
in the invitation pricing?
A:
No,
unless otherwise stated.
Q:
Who
pays for the shipping of the product(s)?
A:
You
are responsible for the full, actual
shipping charges plus a $10 handling
fee, unless otherwise stated. You
are invoiced via PayPal.com once
your order has been packaged and
weighed for the shipping costs. It
would be greatly appreciated if you
would pay this invoice ASAP.
Q:
How
are orders shipped?
A:
Orders
are shipped via UPS or FedEx Ground,
USPS Priority Mail (with Delivery
Confirmation) or USPS Express Mail,
depending upon how soon the client
desires their order. If you'd prefer
2 Day Fed Ex, or have a Fed Ex or
UPS account you'd like to use, please
let Melissa know.
Q:
Are
shipped orders insured?
A:
YES.
Your package will be insured based
upon the paid
dollar amount. Melissa includes this
in the shipping fee.
Q:
Who
ships orders?
A:
All
orders will be shipped by Melissa
from her
studio in Illinois.
Q:
Is
a signature required?
A:
YES. If
you have a signature "on
file" and
the package is left, Hana Hou Productions
is not responsible for theft or damage
of the package. It is recommended
that you ship to your place of work
so that someone will be able to sign
for the package - call it peace of
mind!
Q:
Can
you print Japanese or foreign
language characters/text?
A:
Yes.
Melissa has printed Japanese, Portuguese,
and Spanish, to name a few. However,
in some instances you must provide
the text/artwork (esp. for Japanese/Chinese
lettering). Melissa will need for
you to email a high resolution
EPS file that is formatted to fit
the invitation design you select.
The actual useable text space varies
based upon the design you choose,
so please eMail Melissa
for further information regarding
the design for which you're interested.
Q:
What
if there are multiple fonts I'd
like to "try on"
